To return a product, please first read though the following terms and conditions. We know that you will be pleased with your purchases from Watt Power Solutions. However, there may be occasions when you will need to return items to us.

1. Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or refund.

2. Items Faulty on Arrival

If your items are faulty on arrival, we ask that you report it to us within 48 hours. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or refund. We (or manufacturer of the product) test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

3. Items Faulty in Warranty Period

If any of your purchases develop a fault within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 48 hours of receipt are referred directly to the manufacturer (unless otherwise stated).

Need to return an item? Please follow these steps:

In addition to this policy you should also refer to our general Terms and Conditions of Sale.